Patient Experience

Patient Experience refers to the range of interactions that patients have with the healthcare system, including their care from health plans, doctors, nurses, and staff in various healthcare facilities. It encompasses several aspects of healthcare delivery that patients value highly, such as timely appointments, easy access to information, and good communication with healthcare providers. The primary beneficiaries of an improved patient experience are patients themselves, as it is closely linked to the quality of care, patient satisfaction, and overall health outcomes.